Cancellation & Refund Policy

Email: [customer support email]
Phone: [customer support phone number]

At Johnsons Agro, we strive to provide the best quality agrochemical products and services to our customers. However, we understand that there may be situations where you need to cancel an order or request a refund. Our cancellation and refund policy is outlined below:

Order Cancellation Policy

Cancellation Before Shipment:
- Orders can be canceled within 24 hours of placing them, provided they have not been dispatched.
- To request a cancellation, contact our customer support at [customer support email] or call us at [customer support phone number].
- If the order has not been shipped, a full refund will be processed.
Cancellation After Shipment:
- Once an order has been dispatched, it cannot be canceled.
- If you no longer wish to receive the order, you may refuse delivery. Refunds will be processed after deducting shipping and handling charges.

Refund Policy

Damaged or Defective Products:
- If you receive a damaged or defective product, please contact us within 7 days of delivery with relevant images or video proof.
- We will arrange for a replacement or issue a refund, depending on the situation.
Incorrect Products Delivered:
- If you receive an incorrect product, notify us within 7 days of receiving the order.
- We will arrange for the correct product to be delivered or process a refund after the incorrect item is returned in its original condition.
Non-Returnable Items:
- Products that have been used, damaged after delivery, or tampered with are not eligible for return or refund.
- Certain perishable or customized products may not be eligible for refunds unless they are defective.
Refund Processing:
- Approved refunds will be processed within 5-7 business days.
- The refund amount will be credited to the original payment method used during the purchase.
- Shipping and handling charges are non-refundable unless the return is due to an error on our part.